Conservatively Speaking

State Senator Mary Lazich (R-New Berlin) represents parts of four counties: Milwaukee, Waukesha, Racine, and Walworth. Her Senate District 28 includes New Berlin, Franklin, Greendale, Hales Corners, Muskego, Waterford, Big Bend, the town of Vernon and parts of Greenfield, East Troy, and Mukwonago. Senator Lazich has been in the Legislature for more than a decade. She considers herself a tireless crusader for lower taxes, reduced spending and smaller government.

About those e-mails...


Last weekend, some constituents received outdated e-mails. Here is an explanation from Legislative Technology Services Bureau:


Between January 11th, 2010 and April 24th, 2010 some of the emails sent by legislative users appeared to have been delivered but were actually stuck on the email server. On Saturday night, April 24th, 2010, when the email service was restarted during routine maintenance, these messages were either delivered or rejected. Some of the messages were rejected for valid reasons; some of them were rejected because of the bug in the email system. Contrary to previous reports on this issue, we haven’t been able to confirm that any emails had been delivered more than once.

The cause of the issue was a bug in the Microsoft Exchange email system. After confirming the situation with Microsoft, we applied a Microsoft supplied fix on Tuesday night. We are confident this issue has been resolved but will continue to monitor the situation. According to Microsoft and our research, there is no pattern to describe which emails got stuck and which ones didn’t.

This issue affected 205 legislative users. Half of those affected had 4 or fewer messages stuck. Most of the rest had fewer than 20. LTSB will contact each of the affected users by the end of the day with information regarding these messages.

I attached a letter from LTSB that provides a brief overview of the issue. Please feel free to share this with any of the affected recipients.

We apologize for the inconvenience and confusion this issue caused.

Sincerely,

Jeff Ylvisaker
Director
Legislative Technology Services Bureau
jeff.ylvisaker@legis.wisconsin.gov



April 30th, 2010

To Whom It May Concern:

The Legislative Technology Services Bureau, the non-partisan legislative service agency responsible for providing information technology services to the Wisconsin Legislature, would like to provide a brief description of a recent technical issue experienced by the Wisconsin Legislature’s email system.

On January 11th, 2010 the Wisconsin Legislature’s email system started to experience a technical issue that wasn’t uncovered until April 24th, 2010. Some of the email messages sent by legislators and legislative employees appeared to them to have been successfully delivered but were not actually processed until Saturday, April 24th, 2010. As messages were processed, some were delivered and some failed to be delivered.

After discovering the issue on April 24th, Legislative Technology Services Bureau staff worked to resolve the issue. As of Tuesday night, April 27th, the issue was resolved.

The Legislative Technology Services Bureau offers an apology to anyone inconvenienced or confused by these technical issues.

Sincerely,

Jeff Ylvisaker
Director
Legislative Technology Services Bureau

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